Helpdesk

 This module serves as the Customer Support and Helpdesk core of your CRM dashboard. Whenever a client faces an issue, encounters a bug, or submits a specific request, this interface is used to log an official “Ticket” to track and resolve that problem.

Client Portal → New Ticket

Logged in users can create tickets from your portal using a default form:

Support inbox

Forward support@[your company] email inbox to DSP CRM and convert incoming email requests into tickets which your team can answer.

This is a scalable way to provide support, that still feels like a personal 1-on-1 email conversation to your customers. Best of all, your team can see full context of user’s past orders and tickets with you.